Services
Four service areas. One operator.
I don’t pretend to do everything. Microsoft 365 administration is my sharpest specialty, but the work I take on covers what a fractional IT director actually does day-to-day — strategy, security, business systems, and the integrations that hold them together.
01
Fractional IT leadership
Strategy, vendor management, and roadmap for organizations that don’t need a full-time IT director but absolutely need someone who knows what they’re doing.
What’s included
- Quarterly strategy and budget reviews
- Vendor and MSP management — holding the people you pay accountable
- Technology roadmap aligned with where the business is actually going
- Risk and compliance posture review
- Direct line for escalations when things go sideways
- Documentation that survives staff turnover
Proof
Currently administer Microsoft 365 environments across multiple organizations, including identity, security, endpoint, and licensing administration — plus the business systems work that surrounds them.
02
Microsoft 365 administration & security
The configuration work most M365 tenants never get. Conditional Access, Intune, Defender, email auth, and the migration work to get there — set up the way Microsoft’s own guidance says to.
What’s included
- Microsoft 365 migrations (Google Workspace to M365, on-prem to M365, tenant-to-tenant)
- Microsoft Secure Score baseline and improvement roadmap
- Conditional Access policies for MFA, device compliance, and risk-based access
- Intune device enrollment, compliance policies, and configuration profiles
- Defender for Endpoint and Defender for Office 365 tuning
- Email authentication: SPF, DKIM, DMARC — with monitoring
- Phishing simulation and end-user awareness
- Documented incident response playbook
Proof
Lifted one client environment’s Microsoft Secure Score from 45% to 85%, then ran response on more than ten security investigations across credential stuffing, W-2 phishing, and brand-impersonation campaigns — including one campaign with 3,440+ sign-in events from 93 IPs across 32 countries — with zero accounts compromised across all of them.
03
Business systems & CRM
Salesforce, Monday CRM, and the data work that surrounds them. Migrations, automations, cleanup, and the operational discipline that keeps a CRM useful instead of a graveyard.
What’s included
- CRM platform migrations and consolidations
- Salesforce Flow administration and process automation
- Monday CRM administration and workflow design
- Data cleanup, deduplication, and quality programs
- Reporting, dashboards, and the metrics leadership actually uses
- Integration with email, calendar, and other business systems
Proof
Migrated a CRM environment with 65,000+ contacts to a right-sized platform with cleaned, deduplicated data — identifying $58K+ in annual cost reduction along the way and rebuilding the operational automations that the team actually used.
04
Automation & integration
Zapier, Power Automate, and the connective tissue between the tools you already pay for. Less duplicate data entry, fewer dropped balls, fewer reasons for things to fall through the cracks.
What’s included
- Zapier workflow design and administration
- Microsoft Power Automate flows
- Email-to-CRM, form-to-system, and notification automations
- Domain and DNS management for email deliverability
- Light website work — plugin administration, basic site updates
- The unglamorous integration work that quietly saves hours per week
Proof
I treat automation the same way I treat security: configure it once, configure it correctly, document it, and then it just works. The best automation work goes unnoticed because nothing ever breaks.
Want to talk about your environment?
First call is free, no sales pressure. We’ll figure out together whether what you need fits what I do.